Leave the spots to us. Please listen carefully – water, hairspray, soap, club soda, and commercial stain treatments don’t get the stains out, regardless of what you’ve spilled. In fact, they may set the stain more permanently, making it impossible to remove. The best way to get a stain out is to get it to us as quickly as possible.
Your beauty products are ruining your clothes. Antiperspirants, deodorants, hair products, lotions, perfume, and teeth whiteners contain ingredients like alcohol, acids and bleaching agents that can be disastrous to your clothes. Apply lotions, spray hair sprays and clean your teeth before getting dressed. And if you do accidentally spill toiletries? Bring it to us as soon as possible.
Check your pockets before you drop off your garments. It only takes a minute to remove your credit cards, train passes, even a stray ballpoint pen or two. Items that get left in your pockets can get dropped on the floor, damaged or ruined by the cleaning process, or cause major problems. We’d hate to hand your wife her lovely earrings, only to find out they belong to your girlfriend.
Some spots are never going to come out. Ever. We’ll do our
best to get stains out, we promise. But, even we can’t fix everything.
If you’ve ironed over a deodorant streak, your garment may never
recover. Likewise if you get an oily stain – especially something like
suntan lotion. And while we may be able to remove the stain of
something really nasty, like cat urine, the smell will linger forever
and it’s best to just trash it.
We Can’t Be Your Closet. When you drop off multiple items,
please pick them up all at once and not item by item. You may just want
to pick up the sweater you need for today and grab the rest of your
order “later” – but while it might look like our racks go on forever,
they just don’t have the room for long-term storage. In fact, if you do
need us to hold onto some of your garments, be sure to ask about our
garment storage service.